Affected services:

  • API
  • Web Application
  • Tokyo, Japan
  • Sydney, Australia
  • Miami, US
  • Montreal, Canada
  • Singapore
  • Los Angeles, US
  • Frankfurt, Germany
  • Roubaix, France

Database outage, read-only mode

Opened on Wednesday 13th October 2021, last updated

Resolved — OVH network has recovered, monitoring resumed at Roubaix and Montreal, database cluster is complete again. We keep monitoring the situations but for the moment the incident is considered resolved. Incident tracker at OVH:

Posted by Adrien Rey-Jarthon

Monitoring — The issue has been identified as a global OVH outage, not even their websites are accessible at the moment to contact support or access status pages. Both database servers hosted at the two different OVH locations have been temporarily removed from the pool in order to restore write capability. Monitoring is resuming at the moment with the Montreal and Roubaix locations still unavailable.

Posted by Adrien Rey-Jarthon

Investigating — We're currently experiencing connectivity issue with 2 out of our 3 database server, which means the database can no longer accept writes. Monitoring is not working at the moment and the website is only accessible in read-only mode.

Posted by Adrien Rey-Jarthon